Product Owner

At Greenbrier, we do the hard work that matters. The Greenbrier Companies (NYSE:GBX) is powering the movement of products around the world as a leading designer, manufacturer and supplier of freight rail transportation equipment and services.

Greenbrier’s heritage of hard work and industrial innovation is celebrated at every level of our organization. We structure our business to support teams that deliver innovative solutions for our customers while positively impacting the world around us.

Greenbrier’s success begins with people. We believe in supporting our global workforce through our unwavering attention to Safety, Quality, Respect for People and Customer Satisfaction. Our IDEAL commitment is rooted in these values, which promotes Inclusion, Diversity, Equity, Access, and Leadership, creating a culture where employees are fulfilled and feel good about coming to work every day. A diverse, qualified, and engaged talent base is the key to our success.

Summary

We are seeking an experienced and innovative Product Owner to join our global manufacturing organization. This role will be responsible for driving the optimization of the ServiceNow platform, supporting global business processes, and leading initiatives to maximize its value across the organization.

Duties and Responsibilities

To perform this job successfully an individual must be able to perform the following essential duties satisfactorily. Other duties may be assigned to address business needs and changing business practices.

• Manage and prioritize the ServiceNow product backlog in alignment with business priorities and strategic objectives. 
• Collaborate with cross-functional teams, including developers, business analysts, platform administrators, IT leadership, and global teams, to gather and prioritize requirements. 
• Oversee the full development lifecycle of ServiceNow modules, ensuring timely delivery and adherence to best practices from concept to deployment. 
• Implement and optimize ServiceNow modules (e.g., ITSM, Discovery, HW/SD Asset Management, Employee Center) in line with organizational needs and industry standards. 
• Stay up to date on ServiceNow platform enhancements and new features to maintain expertise and drive continuous improvements. 
• Facilitate collaboration across teams to scale the platform globally and integrate it with other enterprise systems. 
• Identify and resolve platform challenges to enhance performance and user satisfaction.

Qualifications

The following generally describes requirements to successfully perform the assigned duties.

Minimum Qualifications

• Bachelor's degree in Business, Information Technology, Education, or a related field. Or equivalent experience.
• ServiceNow certifications (e.g., Certified Implementation Specialist, Certified System Administrator). 
• 5+ years of hands-on experience with ServiceNow, including platform design, development, and deployment. 
• Strong understanding of ServiceNow architecture, best practices, and capabilities. 
• Expertise in agile methodologies and product management frameworks. 
• Exceptional communication, collaboration, and problem-solving skills, with the ability to engage stakeholders at all levels.

Preferred Qualifications

• Experience with the global scaling and integration of ServiceNow with other enterprise systems. 
• Prior experience in a global manufacturing or Fortune 500 environment.

Work Environment and Physical Requirements

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• In office, Lake Oswego, OR.

Physical Activities and Requirements 

Frequency Key

Not Applicable: Activity is not applicable to this occupation

Occasionally: Occupation requires this activity up to 33% of the time (0- 2.5+ hours/day)

Frequently: Occupation requires this activity from 33% - 66% of the time (2.5: 5.5+ hours/day)

Constantly: Occupation requires this activity more than 66% of the time (5.5+ hours/day)

Working Postures

• Sit: Constantly
• Walk: Not Applicable
• Bend: Not Applicable
• Kneel/Squat: Not Applicable
• Crawl: Not Applicable
• Climb: Not Applicable
• Reach Forward: Not Applicable
• Reach Upward: Not Applicable
• Handling/Fingering: Constantly

Lift / Carry Requirements

• 5-10 lbs: Not Applicable
• 10-25 lbs: Not Applicable
• 25-50 lbs: Not Applicable
• 50-75 lbs: Not Applicable
• 75+ lbs: Not Applicable

Push / Pull Requirements

• Up to 10 lbs: Not Applicable
• 10-25 lbs: Not Applicable
• 25-50 lbs: Not Applicable
• 50-75 lbs: Not Applicable
• 75+ lbs: Not Applicable

EOE including Vet/Disability

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Greenbrier makes reasonable accommodations in the application and hiring process for individuals with known disabilities, unless providing accommodation would result in an undue hardship. Any applicant believing that he or she may need reasonable accommodation for any part of the application and hiring process should contact Greenbrier Human Resources at careers@gbrx.com or call us at 503-684-7000.
 
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Email communication from The Greenbrier Companies (Greenbrier) will always come from a corporate email address that ends in @gbrx.com or from our applicant tracking system, iCIMS, after you have created a secure account and submitted your application. During the application process, you will create a secure account in our secure applicant tracking site that ends with “-gbrx.icims.com”. In this portal, we will ask you to provide your contact information, past employment history, education history and other job-related information.